AI is continuing to play a more significant role in our lives and we’re constantly seeing its impact on working smarter and faster! Although we’re always in awe of what a game changer monday.com is for all types of organizations, teams today have the opportunity to take their monday instances even one step further by leaning on the power of AI.

Any business function can benefit from AI technology, but when you have a department that historically has a high volume of activity coupled with manual labor, such as service, AI has the ability to truly transform business operations!

Service teams deal with a LOT: ticket management, inventory and orders, customer data, and more. When you’re operating on a large scale with a big customer base, manual work is not an option if you want to stay on top of your service. This is where AI can automate a lot of forms, updates, and reports. Let’s take a look at how mondayAI can immediately help service teams:

  • Automatic ticket classification: mondayAI automatically tags tickets by type, urgency, sentiment, and department to prioritize incoming tickets.

  • Smart ticket routing: speed up ticket handling and reduce manual work with automatic assignment to relevant agents or teams. You can easily do this by pre-assigning owners with rules.

  • Deepened knowledge base for agents: solve a wider range of issues with AI assistance that quickly pulls relevant knowledge and minimizes unnecessary escalations and delays.

  • Streamlined communication: automate replies, follow-ups, and reminders to expedite communication between agents, customers, and stakeholders. You can even communicate to your global counterparts by leaning on AI to accurately translate and localize text into multiple languages!

The best part about mondayAI is that you can always ask open-ended questions to find the answers you need or even give it commands to create an AI automation that fits into your workflow. The possibilities are endless: whether you’re using mondayAI to summarize information or quickly sort through data, save time by getting the latest information to your team with speed and precision.

Ready to get started with mondayAI? Our team at OrangeDot is ready to help you transform your monday workspace! Schedule a free consultation with us today: Contact Us